Customer Support

Have you ever experienced the frustration of waiting on hold for what seems like an eternity, just to resolve a simple issue with a product or service? If so, you're not alone. Customer support has historically been associated with long wait times, repeated explanations, and often unsatisfactory solutions. However, the landscape of customer support is rapidly changing, thanks to technological advancements that are revolutionizing the way businesses interact with their customers. From chatbots and artificial intelligence (AI) to data analytics and omnichannel communication, businesses are leveraging various technological tools to enhance their customer support services. Rise of Chatbots and AI…